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Shipping and Returns

UK Shipping

All orders for delivery in the UK are sent 1st class Royal Mail delivery. If an item is in stock it will be posted out the day after receiving the order and should be with you within a few days.

Unless otherwise specified, we offer free postage and packing on orders of £75 and above. For orders of less than £75, a £4.50 postage and package charge will apply at the time of order. Please note that enhanced postal services can be offered for an additional charge. Please call us on: +44 (0) 1342 836330 or email info@exclusivelyequestrian.com for details.

International Shipping

We are please to ship items anywhere in the world. For items shipped to Countries within the European Union. Postage for single items such as breeches/jodhpurs is £5.50 and jackets £7.50. Additional items cost approximately £3.50 per item but we will contact you to confirm the total before we ship. £4.50 is collected with your order and we will contact you for the additional payment either via Paypal or credit cards details over the telephone. If you have any questions, please call us from 9 am to 5pm Monday to Friday on +44 (0)1342 836330. Alternatively you can email us at: info@exclusivelyequestrian.com or janehorsman@gmail.com.

Any items shipped to a destination outside of the European Union will not be subject to UK VAT which are deducted from prices quoted the exclusivelyequestrian site at checkout. Postage for single items such as breeches/jodhpurs is £7.50 and jackets £8.50. Additional items cost approximately £4 per item but we will contact you to confirm the total before we ship. £4.50 is collected with your order and we will contact you for the additional payment either via Paypal or credit cards details over the telephone. If you have any questions, please call us from 9 am to 5pm Monday to Friday on +44 (0)1342 836330. Alternatively you can email us at: info@exclusivelyequestrian.com or janehorsman@gmail.com.

Please note that customers are responsible for any local duty or tax should it be payable locally on imported goods.

Returns

If for any reason you are not delighted with your purchase, just return it to us for a full refund. Please note that you must let us know that you wish to return an item within 14 days of it arriving with you. You can either email or telephone us to let us know and we do understand that overseas postage can take a while to arrive back with us. Items must be returned in a clean and unused condition and please make certain it comes back in the original packaging. All item labels must still be attached. Items returned are sent at the sender risk so we recommend as a minimum you obtain a proof of postage. Unfortunately we cannot take responsibility for any items lost in the post.

Please note to avoid custom charges when returning items from outside the UK all parcels and any custom declaration documentation should be clearly marked with 'Goods Returned To Vendor'

Our address for returns is:

Exclusively Equestrian
c/o Bowerland Farm
Bowerland Lane
Lingfield
Surrey
RH7 6DF
United Kingdom

PLEASE NOTE WE NOW HAVE A LOCAL RETURNS ADDRESSES FOR US AND AUSTRALIAN CUSTOMERS:

Australia

Attn Giles Lewis
Exclusively Equestrian
39 Wymston Parade
Wareembah
NSW 2046

USA

Attn Jose Cano
Exclusively Equestrian
C/O Barnyard Antiques
1399 Forest Parkway
Lake City
GA 30260

Cancellation Policy

Orders cancelled prior to shipment will be refunded in full. Orders cancelled after an item is shipped will be refunded in full, subject to compliance with our Returns Policy detailed above.