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Shipping and Returns

For further information on any of the below, please email info@exclusivelyequestrian.com, call us on +44 (0) 777 822 0008 or message us on Facebook.

UK SHIPPING

 Any orders within the UK will be received within 4-6 working days with a postage and packaging charge of £4.50. We offer free postage and packaging on orders of £75+.

INTERNATIONAL SHIPPING

 

Items are shipped by Royal Mail using the International Tracked & Signed service.

 

For items shipped within Europe, postage is as follows:

 

  • Single items such as breeches £9.95 or jackets £11.95
  • Additional items approximately £2.95 each

 

For items shipped to World Zone 1 (for instance North America, South America, Africa, Middle East, Far East and South East Asia) postage is below. For a full list of countries within this zone, please click here.

 

  • Single items such as breeches £10.95 or jackets £12.95
  • Additional items approximately £3.95 each

 

For items shipped to World Zone 2 (for instance Australia & New Zealand) postage is below. For a full list of countries within this zone, please click here.

 

  • Single items such as breeches £11.95 or jackets £13.95
  • Additional items approximately £3.95 each

 

We will however, contact you to confirm the total before we ship. £4.50 is collected with your order via the website and we will contact you for the additional payment, either via Paypal or credit card details over the telephone.

 

Please note that customers are responsible for any local duty or tax on imported goods that may be payable at the delivery/destination address.

RETURNS POLICY

If you wish to return an item, you can simply post it back to us for a full refund. Please let us know in writing (by email or Facebook message) that you wish to return an item within 14 days of it arriving with you. Items must be returned in a clean, unused condition in the original packaging with all item labels still attached.

 Please note that return postage is at your own cost. Items returned are sent at the sender’s own risk so we recommend, as a minimum, you obtain proof of postage. Unfortunately we cannot take responsibility for items lost in the post.

In order to avoid custom charges when returning items from outside the UK, all parcels and any custom declaration documentation should be clearly marked with 'Goods Returned To Vendor’.

Our address for returns is:

Exclusively Equestrian
12 Church Street
Great Missenden
Buckinghamshire
HP16 0AX
United Kingdom

CANCELLATION POLICY

Orders cancelled prior to shipment will be refunded in full. Orders cancelled after an item is shipped will be refunded in full, subject to compliance with our Returns Policy detailed above.