Welcome to Exclusively Equestrian
Any orders within the UK will be received within 4-6 working days with a postage and packaging charge of £4.50. We offer free postage and packaging on orders of £75+.
For items shipped within the European Union, postage is as follows:
For items shipped outside of the European Union, postage is as follows:
We will however, contact you to confirm the total before we ship. £4.50 is collected with your order via the website and we will contact you for the additional payment, either via Paypal or credit card details over the telephone.
Please note that customers are responsible for any local duty or tax on imported goods that may be payable at the delivery/destination address.
If you wish to return an item, you can simply post it back to us for a full refund. Please let us know in writing (by email or Facebook message) that you wish to return an item within 14 days of it arriving with you. Items must be returned in a clean, unused condition in the original packaging with all item labels still attached.
Please note that return postage is at your own cost. Items returned are sent at the sender’s own risk so we recommend, as a minimum, you obtain proof of postage. Unfortunately we cannot take responsibility for items lost in the post.
In order to avoid custom charges when returning items from outside the UK, all parcels and any custom declaration documentation should be clearly marked with 'Goods Returned To Vendor’.
Our address for returns is:
12 Church Street
Orders cancelled prior to shipment will be refunded in full. Orders cancelled after an item is shipped will be refunded in full, subject to compliance with our Returns Policy detailed above.